Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept all major credit cards, debit cards, and secure online payment methods available at checkout.

Can I cancel or modify my order?

Orders can only be modified or canceled within a limited time after placement. Please contact our support team as soon as possible if you need assistance with your order.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation email with your purchase details.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5–10 business days. Larger furniture items may require additional delivery time depending on the destination and carrier availability.

How can I track my order?

Once your order ships, you will receive tracking information via email so you can monitor your delivery status.

Do you offer international shipping?

International shipping availability may vary depending on the product and destination country.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you quickly.

Products & Availability

Are your products assembled?

Some furniture items may require light assembly. Assembly instructions and necessary hardware will be included when applicable.

Are product colors accurate?

We do our best to display product colors as accurately as possible. However, slight variations may occur depending on screen settings and lighting conditions.

How do I know if an item is in stock?

Product availability is displayed directly on each product page. If an item is out of stock, it may become available again in future restocks.

Returns & Refunds

Do you accept returns?

Yes. We accept returns on eligible items within the specified return window. Products must be unused and returned in their original condition and packaging.

How long do refunds take?

Once your return is received and inspected, refunds are typically processed within 5–10 business days.

Are shipping costs refundable?

Shipping charges are generally non-refundable unless the return is due to a damaged or incorrect item.

Customer Support

How can I contact customer support?

You can reach our support team through the Contact Us page or by email during normal business hours.

What are your customer service hours?

Customer support is available Monday through Friday during standard business hours.

Still Need Help?

If you have additional questions, please contact our support team and we’ll be happy to assist you.